Refund Policy

Last updated: July 22, 2026

This page explains the principal terms and policies applicable to the Dokuntag® Publish service.

1. Scope

This Refund Policy applies to purchases of Dokuntag® Publish products processed through Paddle.

It should be read together with the applicable checkout disclosures, Paddle Buyer Terms, the Dokuntag® Publish Terms of Service, and mandatory consumer-protection law.

2. Paddle as Merchant of Record

Paddle acts as Merchant of Record for transactions processed through Paddle. Paddle processes the payment, maintains the transaction record, provides buyer order support, and processes approved refunds.

Refund requests may therefore require confirmation through Paddle and are handled in accordance with Paddle's applicable buyer procedures.

3. 14-day refund period

You may request a full refund within 14 days of the original purchase date.

The 14-day period begins on the date the transaction is completed.

Refund requests submitted within this period will be handled in accordance with Paddle Buyer Terms, Paddle's applicable refund procedures, and mandatory consumer-protection law.

Nothing in this policy reduces any longer or additional refund, cancellation, or withdrawal right that may apply under mandatory law.

4. How to request a refund

You may submit a refund request through Paddle's buyer or Order Support process. You may also contact Dokuntag® Publish support for assistance with identifying the order, license delivery, activation, or technical troubleshooting.

Include the email address used for the purchase, the order or transaction reference where available, and a short explanation of the request.

Do not publish a complete license key in a public message, screenshot, forum post, or social media message.

5. Additional refund situations

• A duplicate charge occurred.
• The license was not delivered after reasonable verification.
• The license cannot be activated after reasonable troubleshooting.
• The software is materially defective and the problem cannot be resolved after reasonable troubleshooting.
• The purchased product materially differs from the description presented at the time of sale.
• The buyer reports an unauthorized charge and the transaction can be appropriately investigated.
• A refund, cancellation, or withdrawal right is required by applicable law.

6. Digital product access

Dokuntag® Publish is a digital software product that may be downloaded, licensed, activated, or used shortly after purchase.

Downloading, activating, or using the product does not remove the 14-day refund commitment stated in this policy, except where Paddle Buyer Terms or mandatory local law expressly provide otherwise.

Any mandatory rights available under applicable local law remain unaffected.

7. Refund processing

Approved refunds are generally returned to the original payment method used for the purchase where possible.

Actual processing time may depend on Paddle, the payment network, the buyer's bank, and the payment method.

Dokuntag® Publish cannot guarantee the exact date on which an approved refund will appear in the buyer's bank or payment account.

8. License deactivation after refund

When a purchase is refunded, reversed, or successfully charged back, the related license may be revoked or deactivated and the right to continue using the paid software may end.

After a refund is completed, the buyer should stop using and uninstall the refunded licensed product unless applicable law or a written agreement provides otherwise.

9. Fraud and abuse prevention

Refund requests involving suspected fraud, unauthorized resale, license sharing, repeated refund abuse, deliberate misuse, unauthorized distribution, or false transaction claims may be reviewed separately.

Nothing in this section limits a legitimate refund, cancellation, or withdrawal right available under Paddle Buyer Terms or mandatory consumer law.

10. Mandatory consumer rights

Nothing in this policy removes, replaces, or limits rights that cannot legally be excluded, including rights relating to products that are defective, materially not as described, or not delivered.

Where this policy conflicts with a mandatory consumer-protection rule applicable to the buyer, the mandatory rule prevails.

11. Policy changes

This policy may be updated when the product, payment arrangements, Paddle procedures, or legal requirements change. The current version and update date will be published on this page.

A policy update will not retroactively remove a mandatory right or an applicable refund right relating to a completed transaction.

Request support

For refund assistance, licensing, activation, delivery, or product troubleshooting, use the Dokuntag® Publish support page.

Request support